Room & Board in Chicago, IL Open now

Reviews about Room & Board

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  October 30, 2019, by Laetitia Donaghy
  Room & Board, where the furniture is overpriced & you pay almost $100 in shipping for your order not to make it on time. A few weeks behind & 2 “We’re sorry for the delay” emails later, I’m still waiting for my item. I called & they made no attempts at making it right. The best I got was “We’re not sure when you’ll get it. You may get another delay email, you may not.” And I was considering spending $2,700 on a chair. NOT a chance now. Crate & Barrel is MUCH more reliable. I even mentioned my experience has been poor and the guy’s answer was “Ok, have a good day.” Is this how how handle customer service situations @roomandboard? Here’s to hoping I get a “We’re pleased to inform you your item is on its way” email in 2018. There’s this concept called “under-promise, over-deliver.” You should try it. Last purchase from you EVER.