ONCALLERS Cell Phone Repair & Computer Services in Chicago, IL Closed now

Reviews about ONCALLERS Cell Phone Repair & Computer Services

• ★ ☆ ☆ ☆ ☆

  July 13, 2020, by Denise Navas
  Went in based on a friend’s recommendation even though there were many cheaper places around. I picked up my phone and everything looked fine, however I noticed they caused some scratches on the frame of my phone, yet decided to ignore it because I just needed my working phone and the cosmetics did not bother me. Later that day I noticed they actually didn’t do the job right at all. The sound was strange and the screen would show as if it wanted to appear, yet would not. I took it back in and a different guy fixed the sound and tried to fix the screen issue as well, however I took it home and the same problem kept happening with the screen. I was trying to be patient even though no one really knew what they were doing and kept trying to play it cool without explaining what was going on. During the second time taking it in the guy told me to bring it in again if it does not continue working and when I did one of the first guys taking care of it was there and they basically dismissed me and told me I have brought it in before already and that didn’t work then there is nothing they can do. I explained how the issue my screen is having was not there before they touched it. To that they said we can place your old screen and refund you the money however I explained how that isn’t helpful at all because I walked in with a cracked screen and if I took the refund then I’d be walking out with a cracked screen, a damaged frame they caused, and a new screen problem. I walked out of there upset and immediately called corporate as they told me to do since they couldn’t do anything else. That call got transferred to someone at the 6corners location which to my luck was one of the guys that had worked on my phone the first time. He offered to try to fix my phone again himself this time, however I have walked in so many times, nothing was fixed and I was frustrated with the bad service I had received so far that at this point it seemed pointless. I still wanted my phone fixed but I have an extremely busy schedule and was not able to walk in. By now my screen is damaged again and because their service was so terrible I took it someplace else just to find out the cosmetic damages I ignored thinking it was no big deal, which ONCALLERS caused on the frame might have damaged the sensor and now have my phone not repairable. They honestly should have realized the mistakes they did and at least given me the refund with the new screen. They took advantage that I don’t know anything about phones to try to dismiss the whole situation. I do not recommend coming here. Maybe if you go to a different location you’ll have a better chance, but at the end of the day it’s the same company so proceed at your own risk. UPDATE: I took my phone some place else to get my phone fixed and they replaced the screen and fixed the problem that ONCCALLERS caused on my phone. ONCALLERS never did a good job placing my screen and I continued to have the same issue after taking it in a few times after being told it couldn't get fixed. I took it in to this new place and they fixed the "un fixable damage ONCALLERS had caused to my phone. I do not recommend them at all. This just tells me they have no idea what they are doing. 4 of the employees there took care of my phone and couldn't fix the damage they did when another place took a one time change and fixed it so easily.
• ★ ★ ★ ★ ★

  December 14, 2019, by Favjol Borici
  This place is top notch. Outstanding customer service, quality work and super fast service. They repaired my water damaged phone, when no one else could. I usually do not write reviews but this place actually surpassed my expectations.