Midwest Pro Sound & Lighting in Chicago, IL Open now

Reviews about Midwest Pro Sound & Lighting

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  January 18, 2019, by Gaetano Urbanio
  I’m not even mad, just extremely extremely dissapointed. 3 years ago I purchased a Gemini G4v from this store. The sales person was phenomenal and went the extra mile to make sure I had everything I would need for 100% satisfaction. HOWEVER, this morning I called and spoke to a similar person who was explaining to me that they would be able to fix my G4v and give me large discount if in fact I end up having to trash it and buy a new one (which he said he’d have to order). So fast forward to a 1 hour transit JUST to get to the store. I walk in and get greeted by a lady sitting at a desk. I explained to her the situation and in response from her and another co worker in a rude manner they both say “yeah our tech isn’t going to touch your controller because you tried fixing it yourself. Go take it somewhere else. we can’t do anything without the power cord anyways”(The person on the phone never mentioned this and how do they not have extra power cords at a DJ STORE?! Some are universal..) Although what they said doesn’t SOUND insulting, it’s moreso the way it was expressed by both of them. THEN I’m like “So I spoke to a man over the phone that said if I wanted to buy a new G4v you guys could order it..” So the lady responds in a snippy (we don’t sell them any more, they’re outdated. Just go buy whatever we have here”. After she tells me this I say “oooookay.... whatever I’ll just check out the new controllers your selling” and she’s like “yup they’re over there” without even explaining what they have. So I’m walking around looking at them, none of them have price tags, and nobody was even willing to help or even explain the controllers they were selling until I confronted her once again about pricing. 7 employees in the store and nobody would help me out? I’m a retail manager so I know how frustrating it can be, I’ve even had customers throw change at me, but as a customer here I was polite and would’ve spent whatever it took to either fix or buy a new controller. She and the other employee had no right to be sassy and rude with me. In the end, I walked out with my controller, spent two hours in transit on my only day off, went to guitar center and spent almost 2k on a new, much better controller than what I had (cheaper at GC than the same one I noticed at this store). I’ve never ever had such a bad customer service experience and I sure would rather pay the same or even more for a better experience at any other store. If you want polite service and cheaper prices for the same gear don’t bother ever coming to this store. This place has changed for the absolute worst.