Microsoft Store - Shops at North Bridge in Chicago, IL Closed now

Reviews about Microsoft Store - Shops at North Bridge

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  November 03, 2019, by Erik Johnson
  First, it's not quite a store. It's essentially a kiosk in a small mall with no parking. Second, while my experience at this establishment was fair and the employee that helped me out was pleasant (even providing a solid discount), I want to caution against purchasing any Dell products here. The Dell laptop I purchased here for work probed to be incredibly unreliable. After an issue with the laptop not charging and throttling performance, I sent the device back to Dell. They "repaired" it, but the issue has begun to occur again. Now they won't repair or assist me without me paying $159. Beware Dell products!
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  August 12, 2019, by Bruce Zhang
  Worst experience ever, bought a surface pro 4 about a year ago, it had serious issues, I got it replaced twice in this shop and they didn't help at all. Today I went there the 4th time trying to get some help. They sell garbage product and treat customers like trash, long story short, I declined their offer to get me a new one (because there is no way to convince me that the 4th machine is gonna be better than the first 3), then I changed my mind in an hour, they refused to help me and implied that none of them have seen the issues I had, like it was my fault. So I'm stuck with the unusable machine like in the picture.
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  April 17, 2019, by Arsalan Ansari
  Very unhelpful employees. Went there to get my keyboard replaced for surfacebook Pro. It was giving me problems. I couldn’t recreate the problem, they guy didn’t even help me do that. He looked at it for 30 seconds and said I don’t see a problem then proceeded to work on his computer in front of me. It is very rude customer service. If I didn’t need the windows 10 platform for my school, I would have paid 2500 for a MacBook Pro instead.