Brooks Brothers in Chicago, IL Closed now

Reviews about Brooks Brothers

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  March 21, 2019, by Chuck Smith
  So, 30 years ago or so, when I was a first year law student, I stopped by Brooks Brothers on Michigan Avenue to buy my first real work suit. I was in jeans and a t shirt, my standard attire. The snooty staff ignored me, so I eventually walked out and did not shop there for about 25 years. Two years ago, I was stuck needing shoes for a black tie event, so I went to the Brooks Brothers at the Rookery near my office, and found a nice person who helped me. I still buy mostly online from them, but I have bought a few things from her over the past few years. Today I needed a couple of new suits. I called Brooks Brothers, spoke to the sales person, told her I was on my way over and would see her in a few minutes, and walked into the store a few minutes later. Mind you, she knew I was about to buy two suits, plus undoubtedly ties etc. I was in the store 15 minutes. Not a single person said hello, or asked if they could help me, or did anything to lift a finger. Today, unlike 30 years ago, I'm in a nice suit and tie. So go figure. I can fairly say it will be another 25 years before I set foot in Brooks Brothers again. I will also stop buying my shirts online there.