Best Buy in Chicago, IL Closed now

Reviews about Best Buy

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  July 31, 2019, by Jessica Peterson
  Geek squad there is terrible. I️ took my laptop in 2 weeks before finals and the guy working the front desk at geek squad told me they would have it fixed within 5-7 days. Seven days later I️ go in and they told me there was something wrong with the processing system (I️ don’t know why it took them a week to figure that out and then didn’t bother to call me) so they had to factory reset it and it would fix all the problems. It being now 1 week to finals I’m upset and pay the $80 for the data backup. Again the same guy at the front desk assures me they will start the data back up tonight and try hard to get the computer fixed and ready to go by tomorrow night. Next day get a call apparently it’s actually something wrong with the hard drive, they have not started the data backup, in fact they don’t know if they can do the data backup. And they have to replace the hard drive. I️ only bought the laptop 6 months ago from Best Buy and I️ ask for the manufacturers warranty. Well Best Buy has no record of me buying the laptop even though I️ have the receipt with my customer I️.D. On it right in front of me. Now they don’t know if they can get the data back up done in time for my finals. I️ don’t understand why it took so long for you to figure out the problem. And front desk guy, don’t make empty promises that your department can’t keep.